At collective adv, we are committed to providing high-quality lighting products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help with a fair and straightforward return and refund process.

Return Eligibility
To qualify for a return, please ensure the following:

• Your item must be unused, in its original packaging, and in the same condition as received.

• Returns must be initiated within 30 days of delivery.

• Proof of purchase (order confirmation or receipt) is required.

To begin a return, please contact us at [email protected] with your order number and the reason for your return. Our team will provide you with return instructions and a return shipping address.

Return Shipping Costs
Customers are responsible for the return shipping costs unless the product is defective, damaged, or sent in error. We recommend using a trackable shipping method to ensure safe delivery back to our warehouse.

Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, we recommend initiating a return and placing a new order for the desired item.

Non-Returnable Items
The following types of items are not eligible for return:

• Clearance or final sale items

• Customized or made-to-order products

• Items damaged due to misuse or unauthorized modifications

Damaged or Defective Products
If you receive a defective or damaged product, please contact us immediately at [email protected] with photos of the issue. We will evaluate the situation and provide a replacement or refund as necessary.

Your experience matters to us. If you have any concerns about your order or our policies, don’t hesitate to get in touch. We appreciate your trust in collective adv and will do our best to ensure your satisfaction.