At collective adv, we strive to deliver your lighting solutions efficiently and securely, no matter where you are. Our shipping policy is designed to provide clarity and confidence at every stage of the delivery process.

Processing Time
All orders are processed within 1–3 business days. Once your order is confirmed, you will receive an email notification with your order details. During peak seasons or promotional periods, processing times may be extended by a day or two.

Shipping Time & Methods
We offer standard and expedited shipping options, depending on your location and product availability. Typical shipping times are as follows:

• Standard Shipping: 7–15 business days

• Expedited Shipping: 3–7 business days

Once your order is shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Shipping Costs
Shipping charges are calculated at checkout based on the destination and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

International Shipping
We currently ship to multiple international destinations. Please note that customs, duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Delivery Issues
If your package is delayed, lost, or damaged in transit, please contact us immediately at [email protected]. We will work with our shipping partners to resolve the issue and ensure a satisfactory outcome.

Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. In such cases, we will do our best to assist you, but additional fees may apply.

Your satisfaction is our priority. If you have any questions regarding your shipment, feel free to reach out to our support team. Thank you for choosing collective adv for your lighting needs.